1. Overview
This Refund & Cancellation Policy applies to paid subscriptions of MobileShop POS — the Monthly Plan (Rs 2,000/month) and the Yearly Plan (Rs 20,000/year). It explains when cancellations and refunds are available and how to request them.
2. Free Plan / Trial
The Free Plan is provided at no cost for a 7-day trial period and does not require payment. Since no payment is collected, no refund applies to the Free Plan. You may continue on limited free features after the trial ends, or upgrade to a paid plan at any time.
3. Cancelling a Subscription
- You may cancel your Monthly or Yearly subscription at any time from your account settings or by contacting our support team.
- Cancellation stops future automatic renewals — it does not automatically refund the current billing period.
- You will continue to have full access to paid features until the end of your current billing period.
4. Refund Eligibility
- Monthly Plan: eligible for a full refund if requested within 3 days of the initial payment or a renewal charge, provided the plan's advanced features (such as Cloud Sync) have not been substantially used.
- Yearly Plan: eligible for a full refund if requested within 7 days of the initial payment. After 7 days, refunds for the Yearly Plan may be issued on a prorated basis for the remaining unused months, at our discretion.
- Refunds due to a verified technical fault that prevents you from using the Software, where our support team is unable to resolve the issue within a reasonable time.
- Duplicate or accidental payments made in error.
5. Non-Refundable Cases
- Requests made after the applicable refund window (Section 4) has passed.
- Change of mind after extensive use of paid features during the billing period.
- Issues caused by the user's own hardware, internet connectivity, or incorrect data entry.
- Violation of our Terms & Conditions resulting in account suspension.
6. How to Request a Refund
To request a refund or cancellation, email us at talhask383@gmail.com with your registered shop name, email address, payment date and the reason for your request. Our team may ask a few follow-up questions to verify your account and process the request.
7. Processing Time
Approved refunds are processed back to the original payment method within 7–10 business days, depending on your bank or payment provider's processing times. You will receive an email confirmation once your refund has been initiated.
8. Upgrades & Downgrades
You can upgrade from Monthly to Yearly at any time; the remaining value of your current billing period will be adjusted against the new plan where applicable. Downgrading from a paid plan to the Free Plan takes effect at the end of your current billing period, and Cloud Sync access will end at that time.
9. Contact Us
For any billing, cancellation or refund questions, reach out to us: